It's very simple: add your favorite items to your shopping cart. Then click on "Next step" to fill in your email address and shipping address. Then complete the payment and voilà, your order is placed!

Within a few minutes you will receive a confirmation email from us, so you can be sure that everything has been processed correctly.

Unfortunately, it is not possible to cancel your order, change the address or adjust products after the order has been placed. This is because we work with very fast shipping and start working immediately after placing your order to process it as quickly as possible.

Don't worry: if you change your mind, you can return the products after receiving your order.

Do you have an urgent question? Please feel free to contact our customer service.

Don't worry, this could have several causes:

1. Our email may have ended up in your SPAM folder, so please check it.
2. There may have been a typo when entering your email address.
3. Some payment methods take some time to process the payment. This may affect when the confirmation email is sent.

Can't figure it out? No problem. Contact us via email or our contact form and we'll be happy to solve it for you!

Absolutely! As soon as your order leaves our warehouse, you will receive an email with your personal track & trace code. Usually this happens within a few hours after placing your order.

A pre-order means that you reserve a product before it is in stock. This is useful, because our items often sell out quickly! By placing a pre-order, you are assured of your copy as soon as it is available.

Please note: for each pre-order product we clearly indicate the estimated delivery time on the product page, for example: "Pre-order now and receive in week X" . This way you know exactly when to expect your order.

We aim to deliver your order as soon as possible, usually within 1-2 business days, unless it is a pre-order.

Do you also deliver on weekends?

Yes, we also deliver on Saturdays!

TIP: With your Track & Trace code you can easily track your package all the way to your door.

It may happen that your order is delayed. This may be due to busy delivery services or unforeseen circumstances during transport. Use your Track & Trace code to view the most up-to-date information about your package.

Do you need additional help or have any questions? Please feel free to contact us. We are here to help you!

Unfortunately, it is not possible to change the delivery time via us. You can try this directly with the delivery service, but we cannot guarantee that this will work.

Are you not at home at the time of delivery? Please contact us so that we can find a suitable solution together.

You have 30 days to think about your purchase without worries. If you decide to return something within this period, please let us know via our contact form . Our customer service will be happy to help you and provide you with all the information for a smooth return.

TIP: Please check in advance whether your product meets our return conditions.

Yes, when returning you are responsible for the return costs. Fortunately, returning is very easy and fast via our return portal. You do not have to print labels, we make it as easy as possible for you!

Sure! Exchanging is no problem at all. Contact our customer service, and we will gladly help you with the exchange process.

At Copain de Vin you get a standard 1 year warranty on all items. Is something wrong? Let us know as soon as possible, then we will solve it for you.

Sorry to hear that! Please send us an email to info@copaindevin.shop with clear photos of the defect. We will get to work for you right away to solve this as soon as possible.

Our satisfaction guarantee means that we will always do our utmost to solve any problems for you as best as possible. Is there something not to your liking? Let us know. We are ready to help you find a suitable solution.

At Copain de Vin we focus on safe and easy payment. Choose from our reliable payment options:

• iDEAL
• Credit card
• Klarna
• Paypal

This way you can make your purchase easily and safely!

Sure! With Klarna you get the chance to review your order before you pay. Make sure you transfer the amount within 14 days of receipt. This way you can shop in an easy and flexible way!

You can request the invoice of your order by contacting our customer service. Do you need a VAT invoice? Please let us know!

Sure! We regularly have discount promotions, such as sales, discounts on specific products, and many more surprises. Do you want to take advantage of these offers? Sign up for our newsletter and don't miss a single chance to save!

Absolutely! Our reviews are collected via Trustpilot and Google . After your purchase, you will receive an invitation from one of them to share your experience. Trustpilot and Google check the authenticity of each review. For more information about this process, click here .

Oops, did we disrupt your wine experience? A thousand apologies! Please contact our customer service directly, and we will make sure to resolve this for you as soon as possible.